Terms of Service
Welcome to Souqiyat. These Terms of Service govern your use of our website and your purchase of products from Souqiyat.
By accessing our website or placing an order, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website.
1. About Souqiyat
Souqiyat is an online retail store offering a selection of products for customers in the United Arab Emirates.
Throughout these Terms, the words "we," "us," "our," and "Souqiyat" refer to Souqiyat.
The words "you," "your," and "customer" refer to the person accessing our website or placing an order.
2. Use of Our Website
You agree to use our website only for lawful purposes.
You must not:
- Use our website for fraudulent or unlawful activities
- Attempt to gain unauthorized access to our website or systems
- Interfere with the operation or security of our website
- Copy, reproduce, or exploit our website content without permission
- Submit false, misleading, or inaccurate information
- Use our website in a way that could harm Souqiyat or other customers
We reserve the right to restrict or terminate access to our website if we reasonably believe these Terms have been violated.
3. Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate.
However, minor differences may occur due to:
- Screen or device settings
- Product packaging changes
- Manufacturer updates
- Product variations
- Photography or lighting conditions
We reserve the right to correct errors, update information, or change product details when necessary.
4. Product Availability
All products are subject to availability.
We reserve the right to:
- Limit quantities available for purchase
- Discontinue products
- Modify product availability
- Cancel an order if a product becomes unavailable
If we cancel an order after payment has been made, any applicable refund will be processed according to our Refund & Return Policy.
5. Prices
All prices displayed on our website are in United Arab Emirates Dirham (AED) unless stated otherwise.
Prices may change at any time without prior notice.
We reserve the right to correct pricing errors or incorrect product information.
If an obvious pricing error occurs, we may contact you before processing the order or cancel the affected order and provide an applicable refund.
6. Orders
When you place an order through our website, you are making a request to purchase the selected products.
After placing your order, you may receive an order confirmation.
An order confirmation does not necessarily guarantee that the order will be fulfilled. Orders remain subject to product availability, payment verification, delivery availability, and other applicable circumstances.
We reserve the right to refuse or cancel an order when reasonably necessary, including in cases of:
- Suspected fraud
- Incorrect pricing
- Product unavailability
- Incorrect customer information
- Repeated failed deliveries
- Unusual or suspicious ordering activity
7. Customer Information
You are responsible for providing accurate and complete information when placing an order.
This includes:
- Full name
- Phone number
- Email address
- Delivery address
- Any other information required to complete your order
Souqiyat is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.
8. Cash on Delivery
Cash on Delivery may be available for eligible UAE orders.
When placing a COD order, you agree to accept and pay for the order upon delivery.
Please do not place a COD order unless you genuinely intend to receive it.
Repeated refusal of COD orders or repeated failed deliveries may result in restrictions on future COD purchases.
9. Payment
For prepaid orders, payment must be successfully completed before the order can be processed.
Payments may be processed through third-party payment providers.
Souqiyat does not directly store complete payment card details.
You agree to provide accurate payment information and authorize the applicable payment provider to process your transaction.
10. Shipping and Delivery
Delivery is currently available within the UAE.
Estimated delivery times are provided for guidance and may vary depending on the product, destination, courier, availability, public holidays, weather, and other circumstances.
Please refer to our Shipping Policy for more information about processing, delivery, tracking, and failed deliveries.
11. Returns and Refunds
Returns, replacements, and refunds are governed by our Refund & Return Policy.
Please review that policy before making a purchase.
Eligibility for a return or refund may depend on the condition of the product, reason for return, time since delivery, and other applicable conditions.
12. Intellectual Property
All content on the Souqiyat website, including where applicable:
- Logos
- Brand names
- Text
- Graphics
- Images
- Product descriptions
- Website design
- Icons
- Other visual elements
is owned by or licensed to Souqiyat or its respective content providers and may be protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, copy, or commercially exploit our content without prior written permission.
13. Third-Party Services
We may use third-party services to help operate our store, including payment processors, logistics providers, analytics services, advertising platforms, and other service providers.
Your use of certain third-party services may also be subject to their own terms and policies.
Souqiyat is not responsible for the independent policies, practices, or availability of third-party services.
14. External Links
Our website may contain links to third-party websites.
These links may be provided for convenience or additional information.
Souqiyat does not control or guarantee the content, security, availability, or privacy practices of third-party websites.
You access third-party websites at your own risk.
15. Disclaimer
We make reasonable efforts to keep our website and services accurate and available. However, we do not guarantee that:
- The website will always be available or uninterrupted
- All information will always be completely accurate or error-free
- All products will always be available
- The website will always be free from technical issues
To the extent permitted by applicable law, Souqiyat is not responsible for losses arising from circumstances beyond our reasonable control.
16. Limitation of Liability
To the maximum extent permitted by applicable law, Souqiyat will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.
Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.
17. Force Majeure
Souqiyat will not be responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control, including but not limited to:
- Natural disasters
- Severe weather
- Government restrictions
- Public emergencies
- Transportation disruptions
- Courier disruptions
- Technical failures
- Labor disruptions
- Other unforeseen events
18. Changes to These Terms
We may update these Terms of Service from time to time.
Changes will become effective when the updated version is posted on our website.
We recommend reviewing this page periodically for updates.
Your continued use of our website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.
19. Governing Law
These Terms of Service shall be interpreted and applied in accordance with the applicable laws and regulations of the United Arab Emirates, subject to any mandatory consumer rights and protections that apply to you.
20. Contact Us
If you have questions regarding these Terms of Service, please contact us:
Souqiyat
Email: souqiyat@gmail.com