FAQs
What is Souqiyat?
Souqiyat is an online marketplace offering carefully selected, useful, and practical products for everyday life. We deliver across the United Arab Emirates.
Where does Souqiyat deliver?
We currently deliver across the UAE.
What products do you sell?
We offer a variety of products across categories such as Home & Kitchen, Car Essentials, Gadgets, Lifestyle, and more. Our product selection may change as we discover new and useful products.
Orders & Delivery
How long does delivery take?
For UAE-fulfilled products, delivery is generally estimated at 1–3 business days.
The exact delivery estimate may vary by product and location. The delivery estimate shown on the product page or checkout is the most accurate estimate for your order.
Do you offer Cash on Delivery?
Yes. Cash on Delivery (COD) is available for eligible UAE orders.
If COD is available for your order, you can select it during checkout.
How can I track my order?
Once your order has been dispatched, tracking information may be provided through email, SMS, WhatsApp, or another available communication method.
Please note that tracking updates may take some time to appear after dispatch.
Will I receive a call to confirm my COD order?
For some COD orders, our team or delivery partner may contact you to confirm your order before dispatch.
Please make sure your phone number is correct and reachable.
What happens if I'm not available when the courier arrives?
The delivery partner may attempt to contact you or arrange another delivery attempt.
Please make sure your phone number and delivery address are accurate to avoid delays.
Can I change my delivery address after placing an order?
Contact us as soon as possible if you need to change your delivery information.
We will try to accommodate the request before your order is dispatched. Once the order has been shipped, changes may not be possible.
Payment
What payment methods do you accept?
Available payment methods are displayed during checkout and may include:
- Cash on Delivery
- Credit/debit card
- Other available online payment methods
Payment options may vary depending on your location and order.
Is my payment information secure?
Yes. Payments are processed through secure third-party payment providers. Souqiyat does not directly store your complete credit or debit card details.
Returns & Refunds
Can I return my order?
If you receive a damaged, defective, incorrect, or significantly different product, you may be eligible for a return, replacement, or refund.
Please contact us within 7 days of receiving your order.
What if I receive a damaged product?
Contact us as soon as possible and provide:
- Your order number
- Photos of the product
- Photos of the packaging
- A video showing the issue, if necessary
Our team will review your request and advise you on the next steps.
What if I receive the wrong product?
Please contact us within 7 days of delivery.
After verification, we may arrange a replacement or provide another appropriate solution.
Can I return something because I changed my mind?
Change-of-mind returns are not automatically guaranteed.
You can still contact our support team, and your request may be reviewed depending on the product and circumstances.
How long do refunds take?
Once a refund has been approved, processing time may vary depending on the payment method and payment provider.
For COD orders, we may request your bank or other payment details to process an approved refund.
For complete details, please see our Refund & Return Policy.
Products
Are all products available for immediate delivery?
Product availability can change. The availability and delivery information shown on the product page is the most relevant information for that product.
Will the product look exactly like the pictures?
We make reasonable efforts to display products accurately. However, minor differences in color, packaging, appearance, or presentation may occur due to lighting, photography, manufacturing updates, or screen settings.
Do products come with a warranty?
Warranty availability depends on the individual product. If a product has a specific warranty, the applicable details will be provided on the product page or with the product information.
Privacy & Security
Is my personal information safe?
We take reasonable measures to protect your personal information and only share necessary information with service providers required to process and deliver your order.
For more information, please read our Privacy Policy.
Do you store my card details?
No. Complete payment card details are processed through our third-party payment providers and are not directly stored by Souqiyat.
Customer Support
How can I contact Souqiyat?
You can contact our customer support team through:
Email: souqiyat@gmail.com
For order-related questions, please include your order number so we can assist you more quickly.
What information should I provide when contacting support?
For an existing order, please provide:
- Order number
- Full name
- Phone number
- Description of your issue
For damaged or defective products, photos or videos may also be required.
🇦🇪 Shopping with Souqiyat
Why should I shop with Souqiyat?
We focus on finding useful, practical, and interesting products that can make everyday life easier.
Our goal is simple:
Better products. Simple shopping. Reliable service.