Shipping Policy

At Souqiyat, we aim to make your shopping experience simple and convenient. This Shipping Policy explains how we process and deliver orders within the United Arab Emirates.

1. Shipping Coverage

We currently deliver orders across the United Arab Emirates (UAE).

Delivery availability may vary depending on the product and delivery location.

2. Order Processing

Once your order is successfully placed, we begin processing it as soon as possible.

Orders are generally processed within 1 business day, although processing times may vary depending on product availability and order volume.

During busy periods, promotions, holidays, or unforeseen circumstances, processing may take longer.

3. Delivery Time

For products fulfilled from our UAE warehouse, the estimated delivery time is generally:

1–3 business days

Delivery times may vary depending on:

  • Your delivery location
  • Product availability
  • Courier operations
  • Weather conditions
  • Public holidays
  • Unforeseen logistical circumstances

The estimated delivery time shown on the product page or during checkout should be considered the most accurate estimate for that particular product.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your order.

Some products or promotions may qualify for free delivery.

Shipping charges may vary depending on the product, destination, order size, and applicable promotional offers.

5. Cash on Delivery

We may offer Cash on Delivery (COD) for eligible UAE orders.

If COD is available for your order, you will be able to select it during checkout.

Please make sure that your:

  • Name
  • Phone number
  • Address
  • Location details

are correct when placing your order.

Our delivery partner may contact you before or during delivery to confirm your order.

6. Order Confirmation

After placing an order, you may receive an order confirmation through email, SMS, WhatsApp, or phone, depending on the contact information provided and available communication methods.

For COD orders, we may contact you to confirm your order before dispatch.

7. Tracking Your Order

Where tracking information is available, we will provide you with the relevant tracking details once your order has been dispatched.

Tracking updates may take some time to appear after the shipment has been handed over to the delivery partner.

8. Delivery Delays

While we aim to deliver orders within the estimated timeframe, delays can occasionally occur due to circumstances outside our control, including:

  • Extreme weather
  • Public holidays
  • Courier delays
  • Incorrect or incomplete delivery information
  • High order volumes
  • Unforeseen logistical issues

If your order is significantly delayed, please contact our support team and we will assist you in checking its status.

9. Incorrect Delivery Information

Customers are responsible for providing accurate delivery information when placing an order.

If an order cannot be delivered because of an incorrect or incomplete address, phone number, or other customer-provided information, additional delivery or re-delivery charges may apply where applicable.

Please carefully review your information before completing your order.

10. Failed Delivery / Unavailable Customer

If the courier is unable to deliver your order because the recipient is unavailable, does not respond to delivery attempts, or refuses a COD order, the shipment may be returned to the fulfillment provider.

Any additional delivery or return-related costs may apply where permitted.

For COD orders, repeated failed or refused deliveries may affect your ability to place future COD orders.

11. Multiple Products in One Order

If you purchase multiple products, your items may be shipped separately depending on product availability, fulfillment location, or logistics arrangements.

If this occurs, you may receive separate deliveries and tracking information.

12. Damaged Packages

If your package appears visibly damaged when delivered, please inspect the product as soon as possible.

If the product itself is damaged or defective, contact us within the applicable period stated in our Refund & Return Policy and provide clear photos or videos of the issue.

13. Contact Us

If you have questions about your shipment or delivery, please contact us:

Souqiyat
Email: souqiyat@gmail.com

Please include your order number when contacting us about an existing order so we can assist you more quickly.

14. Policy Updates

We may update this Shipping Policy from time to time to reflect changes to our delivery services, fulfillment process, or applicable requirements.