Return Policy
Last Updated: August 25, 2026
At Souqiyat, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or significantly different product, we're here to help.
Please read the following policy carefully before requesting a return or refund.
1. Eligibility for Returns
You may request a return or replacement if:
- The product arrives damaged or defective.
- You receive the wrong product.
- The product is missing essential parts or accessories.
- The product is significantly different from the description shown on our website.
To be eligible, you must contact us within 7 days of receiving your order.
Products must, where applicable, be unused and returned with their original packaging, accessories, and included items.
2. Damaged or Defective Products
If your order arrives damaged or defective, please contact us as soon as possible.
To help us resolve the issue quickly, please provide:
- Your order number
- A clear description of the issue
- Clear photos of the product
- Photos of the packaging
- A short video demonstrating the issue, if necessary
Once we review the information, we may offer a replacement, refund, or another appropriate solution.
3. Wrong Product Received
If you receive a product different from the one you ordered, please contact us within 7 days of delivery.
After verification, we may arrange a replacement or issue a refund, depending on the circumstances.
4. Change of Mind
We currently do not guarantee refunds or returns simply because you changed your mind, ordered the wrong item, or no longer want the product.
However, you may contact our support team and we will review your request on a case-by-case basis.
Any approved return may be subject to return shipping costs and other applicable conditions.
5. Non-Returnable Items
Certain products may not be eligible for return for hygiene, safety, or other practical reasons, including:
- Personal care or hygiene products that have been opened or used
- Products that have been used, damaged, or altered by the customer
- Products missing their original packaging or accessories
- Items specifically identified as non-returnable on their product page
6. Refund Process
Once your return or refund request has been reviewed and approved, we will inform you of the next steps.
For prepaid orders, approved refunds will generally be issued through the original payment method where possible.
For Cash on Delivery (COD) orders, we may request your bank or other payment details to process an approved refund.
Refund processing times may vary depending on the payment provider or financial institution.
7. Return Shipping
If the return is due to an error on our part, such as receiving a damaged, defective, or incorrect product, Souqiyat may cover the applicable return shipping cost.
For other approved returns, the customer may be responsible for return shipping costs.
8. Order Cancellation
If you wish to cancel your order, please contact us as soon as possible after placing the order.
We will try to accommodate cancellation requests before the order has been processed or shipped.
Once an order has been shipped, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.
9. Refunds for Failed or Undelivered Orders
If an order cannot be delivered due to circumstances within our responsibility, we will review the situation and provide an appropriate solution.
For COD orders that are refused or cannot be delivered because of incorrect or incomplete customer information, additional delivery or return-related costs may apply where permitted.
10. How to Request a Return or Refund
To request a return, replacement, or refund, contact us with:
Order Number:
Customer Name:
Reason for Request:
Photos/Videos: Where applicable
Contact Us
Souqiyat
Email: souqiyat@gmail.com
Our support team will review your request and respond with the next steps.
11. Policy Updates
We may update this Refund & Return Policy from time to time to reflect changes to our services, operations, or applicable requirements.